Postage terms and conditions.
FREE SHIPPING on all orders over £35 going to the UK!
Fullsend
Ordering:
Once an order gets placed, it instantly gets loaded onto our system and will be seen by full send . They will go and find your order in our warehouse using unique marked locations to make sure you get exactly what you have ordered! We endeavor to dispatch orders in 1-2 working days. Delivery times are expected to be between 2-3 working days. If your order is placed after 3pm (on standard working days), then we class the next working day as day 1 of our dispatch times.
Dispatch:
Once package up your order and sent it to the dispatch area where our carriers will pick it up. Our system is designed with you, the customer, in mind. Our aim is to get your parcel from our door to your door in the quickest time so that you can enjoy your new or second hand products.
Postage:
Our chosen carrier is Royal Mail Unless full send decide to use another at time of dispatch, fullsend will decide the best carrier based on delivery address, size and dimensions of your order.
Tracking your order:
If your order has a tracking number, you will be emailed this information with the carrier it was sent with.
You can track your delivery here:
If your order has been marked as delivered on the tracking number but it is claimed that the item has not arrived, we ask if you could speak to any neighbours in case they have taken delivery on your behalf. If they have not received your parcel, then a full investigation will need to be made with the shipping company. Please note: we are unable to offer any resends or refunds of your order until we have a final decision from the shipping company.